Job Vacancies

Job Title: Sales Executive (30 positions).

Reporting to: Shop Manager.

Department: Sales and Distribution

MM Connect Ltd is seeking 30 highly motivated Sales Executives to enhance customer service and drive sales performance. This role requires individuals with strong communication skills, a customer-centric approach, and the ability to thrive in a dynamic sales environment.

Key Responsibilities:

• Identify, persuade, and assist prospective customers at Vodacom touchpoints.
• Interact with customers in a friendly and professional manner, addressing inquiries and needs.
• Resolve technical issues related to mobile devices, services, and network connectivity.
• Manage and document customer complaints, ensuring timely resolutions.
• Maintain detailed records of customer interactions and service requests by filling SRM logs.
• Stay current with industry trends, product knowledge, and Vodacom offerings
• Promote Vodacom's products and services to potential and existing customers.
• Meet or exceed sales targets through effective communication of product features and benefits.
• Create LIPA numbers, facilitate KASI internet, SUPA KASI activation, and other related tasks.
• Gather information on customer preferences, market trends, and competitor offerings.
• Plan and schedule Go-To-Market activities to generate new customers and sustain relationships.
• Adhere to company policies, industry regulations, and ethical standards.
• Maintain flexibility and adaptability to changes in business needs
• Provide regular reports on sales activities, results, and performance metrics.
• Collaborate effectively with cross-functional teams for a unified customer experience.
• Meet or exceed key performance indicators (KPIs) related to sales and customer satisfaction.
• Participate in training sessions to enhance product knowledge and customer service skills.
• Perform additional job-related

Requirements:

• Certificate or Diploma in any field.
• Demonstrated experience in sales and customer service.
• Strong communication, teamwork, and problem-solving skills.
• Goal-oriented with the ability to meet KPIs.
• Fluent in English and Swahili (both writing and speaking).
• Willingness to work anywhere in Tanzania as determined by Employer.

Why Join Us?

• Inclusive and diverse work environment.
• Career growth and professional development.

If interested, send your CV and cover letter to (recruitment@mmconnect.co.tz) with the subject "Sales Executive" Followed by your Name. Address P. O BOX 75084 DAR ES SALAAM, TANZANIA

Candidates with Sign Language Skills are highly encouraged to apply.

“Be part of MM Connect Ltd and contribute to a forward-thinking company that champions diversity, inclusion, and service excellence”.